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Education Complaints, Online Education Complaints Consumer Complaint About Online Tutoring Job Recruitment, Study Time Learning Lounge, Hyderabad


Complaint ID: 33822 2012-01-21 Posted by: Fouzia S


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I came across the ad for online tutors in Deccan Chronicle,Hyderabad(they are repeating the ad 2 - 3 times a week).After calling Nita I received the following mail from her. HiAbout Me:After completing my Masters in English from Chennai University, I have worked with many reputed concerns like Lakme, HLL etc. I, too, have worked with many Online Tutoring Companies. After acquiring the required skill set in the EPO/KPO domain, I have started my own EPO Recruitment firm in May, 2009 called Study Time.About Study Time:We are Study Time which provides Placement to the Prospective Online Tutors in different KPO (EPO) Companies. We work with various Indian and US clients as their channel partners. We create opportunities for Regular as well as Freelance Tutors. We have placed more than 450 Tutors across India.Work Profile:A tutor is expected to teach subjects like Maths, Physics, Chemistry, Biology, English, History, Geography, Statistics, Economics or Computer Science to the US students online. People from any background (be it Science, Commerce, Arts or any other stream) are encouraged to apply. We have requirements across all grades i.e. Lower Grade (1-4), Middle Grade (5-8), Higher Grade I (9-10), Higher Grade II (11-12) and College Level. A tutor can opt for any one of these five Grades. A tutor can choose from the above mentioned subjects. A tutor can also teach multiple subjects at the same time. The entire curriculum and syllabus would be made available to the tutors once they clear the Test. The standard of syllabus in the US is below par the Indian standard as far as the school curriculum is concerned. Just to give an example of it, what we do in Grade 9, they do it in Grade 10 or Grade 11. The syllabus followed in the US is exactly in line with the ICSE curriculum in India. Shift Timing:We operate from 02:30 PM IST to 10:30 AM IST .........Total Process:The Process starts with the Online Test. Please note that the TEST would be a general application and also subject based. The duration of the test would be forty minutes. A tutor joins the company once he/she clears the Test. It is followed by a four days paid online training program from the company end where a Tutor would be taught about the entire Online Tutoring Process and customer service. The training would be certified by the company. A tutor would get the Welcome kit which includes the offer letter, salary break up, bank documents and the certificate once he/she successfully completes the training program and is certified as an Offshore Faculty. Paid training program means the Company would pay the tutor during the training period. Technology Requirements:A tutor just needs three things: Computer, Internet Connection and Headset with microphone. ........Salary:A Tutor is expected to earn 14,000-18,000 per month for a Part Time and 26,000-32,000 for a Full Time Shift. The salary for the semi-part time shift is fixed at 10,000............Study Time Fee:We work as Direct Channel Partners to the different Online Tutoring Companies. It is very important to note that we do not charge any UPFRONT/INITIAL fee from the tutors. Our recruitment fee is Rs. 4500 per tutor, which has to be paid only if the tutor clears the Test and gets the confirmation from the company.Study Time helps all its enrolled tutors to get this job. We provide end-to-end solution to all the Tutors which include initial briefing, scheduling the test, guiding each of the tutors to clear the test etc. ************In case, a tutor fails to qualify the Test, he/she does not have to pay anything to Study Time.********************Please let us know if you have any additional queries. Feel free to get in touch with us at 09836133858. Also, please go through (www.myultimatetutor. com), which is one of our client\'s websites. We look forward to having a healthy, successful and a long term association with you. Regards,Nita P.S. Please do not hesitate to call us at 09836133858 in case you need any kind of clarification.Flowchart of events: Call Nita (09836133858)for the Online Test------------> Appearing for the Online Test ------------------> Joining ---------------> Online Training---------------------- > Certification----------------- --->Live Tutoring Sessions....I paid Rs. 4500 as recruitment fee to her HDFC bank account Kolkata.After 15 days I was asked to contact Rahul for a briefing session. I was shocked the way in which he was talking to me. He demanded Rs.2972 towards activation fee (this was not mentioned to me earlier by Nita) when I pointed out this to Rahul, he said very rudely \"I dont want to listen to any crap and you will be disqualified and will never get a chance to be a online tutor. He also said that \'you dont know who you are speaking to\'\".At this point of time I realized that I was robbed of Rs.4500 of my hard earned money. And I am lucky I did not pay the so called activation fee of Rs.2972.My request to all the job aspirants not to fall in the trap of these thugs (Nita, Rahul and David of \"My Ultimate Tutor\", Duluth, GA, USA.)Please pass on this message to others.

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