Complaints India

Dear Sir/Madam, I hold Housilg Loan with CITI bank , as i am transfering my loan to the axis bank, and citi bank charging me re payment charges 2% on this. I requested citi bank waving of the pre payment chargess and this enclosed fore-closure statement for my Citi Bank Loan a/c no. 225236. I would like to notice you that as per RBI recent notification towards the 0% charges if any pre-payment of loan is taking place at Bank. Despite of telling you this and requesting you about the waive this pre payment of charges of 2% which comes to approximatel Rs.32043.93 (including service tax.29051.62 + s.t 2992.31).and correct the principal amt out standing of Rs.14,30,000.00 from 1452581/-appx till date in my preclosure loan a/c no. 225236 still shows this charges. I once again requesting you to waive this 2% as i am repaying the whole loan amount to you. As per giving respect to the RBI notification for charging nil for any repayment of Loan. I will request you to adhere the rule set by the RBI for not charging to customer for repayment of loan. Hence i request you to correct your action with in 24 hours and correct the same my pre closure statement asap... I like to give you one example of my collegue who is owning the loan a/c with ICICI bank and he repayed the loan to this bank and bank waive his 2% repayment chargess too... For your reference i also attached copy of the same. I kindly request you to once against to check and correct your prepayment charges. Else i have no option to lodge the complaint in RBI against this issue. This letter i sent to citi bank but no one reverted on this.. I request you to sir please give justice to me on this

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