Complaints India

Please beware of dealing with Seventmm. I don\'t remember how exactly I came to know about this company but I went ahead and joined because they claimed to be the biggest rental company in India. At that time 2008, I was not even aware of any other movie rental company.
Anyway, on my first contact with them, they were very friendly and professional so I paid the membership fee. I wanted to cancel soon after I started due to the bad discs & bad customer services, bad automated IVR, bad website but I was forced to continue as they refused to refund any amount back if I cancelled. Then when the 1st year ended, I refused to renew membership, they started calling me everyday trying to convince me to renew. Mubin then called me and gave me his mobile number saying if I had any problem I could call him directly and he would personally ensure it was rectified. He did that for a few months (of course the bad service continued) and after some months stopped taking my calls & started disconnecting when I called.I again asked for cancellation & even emailed them several times, they said if I cancelled they would not give me any refund. So again I was forced to continue.

When the 2nd year ended, they called for renewal again & I said \"No WAY\" so they continued calling. They then made some Meena call me who claimed to be a supervisor. Meena - 7208668672.

She sweet talked me all sorry & promises & also mentioned she knew & understood my mistrust but promised me she would ensure I wouldnt have further issues & also said she would offer me special scheme of 1500rs for this 3rd year. I believed her & since I had spent more than 2400rs for each year, I thought she really wanted to assist me. She also offered more free gifts than they normally allowed. She ensured she would personally solve any problems I had in future. So I agreed & paid 1500rs in cash on 5th Nov 2011. She promised all my free gifts would arrive within 10 working days. After that period had passed with no news from her, or even confirmation that my account was active, It took me several phone calls after which I received part gift in December. The 2 Encyclopedias I received were old, used & the cover of 1 was broken.

Again I kept calling & calling, by now she started disconnecting my calls, so finally I called Bangalore number & some \'supervisor\' apologised & promised the part gift that was damaged would be replaced within 4 working days. And the remaining gifts would be sent within 2 weeks when they had stocks. Neither happened.

Out of every 5 discs they send, only 1 actually works. The rest are damaged. They even sometimes send the wrong DVD. For all this, I have to keep calling again & again, to complain. Every time I complain, they say sorry, regret inconvenience etc etc & promise it won\'t happen again. Finally about 2weeks ago, I had enough & asked them to cancel my account. I also found their page on Facebook where I started writing my complaints. About 10 days ago, someone called & apologised & made false promises again. I told him they always promise but don\'t deliver, so either provide good service or if you are not capable of that, then cancel my account.

The next minute I check the FB page and they have written to me saying they are cancelling my account. When I replied exactly we had spoken & this meant they are not capable of good service, they kept deleting my comments. And I kept putting them up again. Finally they called to say to either continue with them, if not they would not give me full refund anyway.

There are many users of this company who are very very angry,unfortunately not all have the patience or time to continue fighting this fraud company. Many give up after these guys reply saying they regret and are sorry and will resolve etc etc etc. But I was completely disillusioned after more than 2 years of their continious lies so I refused to fall for their sweet talk and false promises again, and I continued to complain.

On 25 Jan 2012, they also deleted all my comments on their Facebook page & have disabled me from adding any comments.

The whole company is a fraud organisation. They only give attention until they have received our money, after that they take you for granted.

Seventymm should be blacklisted!! They are shameless and corrupt, disgraceful rats!!

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