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Consumer Complaints India, Consumer Complaints Consumer Complaint About Customs Officer Service, Chennai Airport Customs, Chennai


Complaint ID: 34317 2012-01-27 Posted by: Raja Chandrasekaran


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Dear Sir / Madam,

My name is Raja Chandrasekaran working for IBM India Pvt Ltd.
Today(Jan 27, 2012) my mother in law \\\'Lakshmi Gajendran\\\' is coming from Chennai to Columbus, OH, USA using Air India (AI 043). When she cleared her check in and went for customs, officer who were in handled her, treated her very rudely because she does not have any educational background. When my wife called in my mother in laws mobile, office was not even ready to talk to my wife. They asked to sit aside without any reason. After some time I called her mobile, one of the officer was ready to talked me. I answered his questions and then only they were ready to allow her.

During this problem, customs officer, I do not know the person\\\'s name but, they took her mobile phone. When asked him/her return it back, the persons really treated her very badly and asked her to leave. Person did not even returned her mobile phone.

Until she talked to us using some one else phone from delhi airport, we were not even able to figure it out whether she really got in to the flight. Everyone in my family was really so worried and frustrated with those cunning ******* dashes. Since she does not know reading and writing any language, to help her, we recharged her mobile phone with 3000 Indian Rupees.

I don\\\'t know whether this complaint will reach some one, but we had hard time. I am really thinking that where the hell customer services are going in India and whether we have officer in the airport or BEGGERS

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