Complaints India

I purchased my nokia-e72 handset in march 2011 , after 3 months of purchasing it started giving some audibility problem . Then I took the phone to Nokia service center (btm layout, bangalore) and they reported some liquid problem in microphone and charged me rs. 1700 for repairing as liquid problem is not covered in warranty.
After that I took the phone and used it for 2 weeks but the same audibility problem started again. I again went back to them and they kept the phone with them again for repairing.
After 2 weeks they returned me the phone saying its repaired now but when I checked it was still having audibility issues.
Service given by this service center tended me to complete frustration. I gave the phone again to them and said to check it properly this time otherwise give me replacement of the phone as it is in warranty period.
They again DID some engineering with this and after some time the key pad and phone locking system stopped working.
Then I took this phone to other nokia center because I really don’t trust the kind of technicians this nokia care center (btm layout, bangalore) is having .
In nokia carepoint (3rd block jaynagar) , they old that the phone has been badly tempered . The component is fully burnt to repair water damage which has lead the phone in a miserable state.
Now they are asking me that I will have to give the dead approval for the phone as repainring it againg can lead it to a dead condition .Also I will have to pay 1400 rs . So that they can try to repair it , but since the phone is badly tempered they cannot give me any warrenty coverage or replacement .
But my question to nokia is that what kind of service center and what kind of technician they are keeping, who even dont have proper techincal knowledge. And when my phone is badly burnt and tempered by their own service person they why I am not eligible for any warrenty coverage?
I have purchased this 16000 rs phone in march 2011 and have hardly used it for 3-4 months till yet , and now its in dead condition . I am not at all willing to go to any service center and give it for repairing with dead approval, as they have lead me to only and only frustration as in last 6-7 months.
I am really unhappy and disappointed with the service and products provided by nokia . Seems noika has loosen its quality and services a big time. And now they are no more a trustworthy mobile handset sellers. I will recommend mobile users to not to go for any nokia if they want to purchase a business prone or a smart phone.
When my phone is tempered by noika service person only they why I am not able to get any warrenty coveragr or replacement for this phone?

Regards,
Gaurav Agarwal

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