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Entertainment - Fitness & Sports, Cable TV DTH Complaints Consumer Complaint About Airtel Dth, Airtel Dth, bangalore


Complaint ID: 34381 2012-01-28 Posted by: nitin chinnannavar


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Cust ID: 3000846876 name : nitin chinnannavar tele no: 8095476869 this complaint is against the airtel dth service.... the settop box has lot of issues every month I re-charge on or before due date...but for some strange reasons, airtel want to disrupt my viewing experience!!! before 2 weeks from due date to recharge ,I start getting messages which blocks the screen every 5-10 mins,which says my balance the message appears on my screen which blocks viewing \\\\\\\"get rs 15 on recharge of rs 315 \\\\\\\" !!!! I dont understand if airtel calls this reminder?? I get this messg even when I recharge!! but my question is y airtel is using my tv screen to advertise??? airtel is legally liable to pay me fine !! ! they can only do thru messages!! I want to highlight that airtel dth box is defective and they are not giving any support for the same!!! I have been clearly told that the problem I am facing cannot be fixed, but I have to recharge and do a charity for airtel!!! when I recharge with rs100 ,my account is still suspended!!! just because my account was in negative balance?? horrible new rules and hidden rules??? airtel doesnt want to retain the customers!!! if airtel changes the rules then why customers not informed??? I have posted 4 complaints on this site,airtel forcibly closed the same saying resolution is provided when there has been no resolution to my problem!! after all these harassment y should I accept this kind of cheating from airtel?? I need to know what hidden rules airtel has to grab money from customers??? please initiate action against airtel and dont let airtel close the complaint to airtel dont close the complaint and say its resolved!!! I will keep posting the complaint till u pay me compensation!!! when I want to cancel the connection finally, airtel wants its devices back??? when I was payin for repair and maintaince ,it was my device but when I cancel y should I give it back for free!!!! Airtel cust rep Mr Naveen said he would be sending a mail as a confirmation ,what ever was discussed during the call!!! NO MAIL YET!!! MR NAVEEN dont try to fool around !!! i have reopened the same complaint

DONT ALLOW AIRTEL TO CLOSE THE COMPLAINT UNLESS THEY PAY A COMPENSATION TO ME!!! THEY CALL ME AND JUST ASK SOME STUPID QUESTIONS AND NEXT DAY ,SOME DEEPAK CLOSES THE COMPLAINT....THIS IS GOING ON FOR A MONTH NOW!!!

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COMPANY RESPONSE  
airtel harassment of customers
 
Complaint ID: 34381 Response Date:2012-01-31 Responded by: Airtel

Dear Nitin Chinnannavar,

We would like to inform you that your concern listed 28 Jan. 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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airtel harassment of customers
 
Complaint ID: 34381 Response Date:2012-01-30 Responded by: Airtel

Dear Nitin Chinnannavar,

This is to inform you that your concern listed on 28 Jan. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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