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Education Complaints, Online Education Complaints Consumer Complaint About
Online Tutoring Job Recruitment,
Study Time Learning Lounge, Gurgaon
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| Complaint ID: 34383 |
2012-01-28 |
Posted by: Shailender Verma |
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I came across this advertisemeent in Times of India for online jobs. I applied for the same and then I received the following email:PLEASE READ THE EMAIL PROPERLY AND FOLLOW THE FLOWCHART MENTIONED BELOW:Hi, About Me: After completing my Masters in Maths from Jadavpur University, I have worked with many reputed concerns like Wipro, HSBC etc. I, too, have worked with many Online Tutoring Companies. After acquiring the required skill set in the EPO/KPO domain, I have started my own EPO Recruitment firm in May, 2009 called Study Time. About Study Time: We are Study Time (A Learning Lounge Initiative) which provides Placement to the Prospective Online Tutors in different KPO (EPO) Companies. We work with various Indian and US clients as their channel partners. We create opportunities for Regular as well as Freelance Tutors. We have placed more than 450 Tutors across India. Work Profile: A tutor is expected to teach subjects like Maths, Physics, Chemistry, Biology, English, History, Geography, Statistics, Economics or Computer Science to the US students online. People from any background (be it Science, Commerce, Arts or any other stream) are encouraged to apply. We have requirements across all grades i.e. Lower Grade (1-4), Middle Grade (5-8), Higher Grade I (9-10), Higher Grade II (11-12) and College Level. A tutor can opt for any one of these five Grades. A tutor can choose from the above mentioned subjects. A tutor can also teach multiple subjects at the same time. The entire curriculum and syllabus would be made available to the tutors once they clear the Test. The standard of syllabus in the US is below par the Indian standard as far as the school curriculum is concerned. Just to give an example of it, what we do in Grade 9, they do it in Grade 10 or Grade 11. The syllabus followed in the US is exactly in line with the ICSE curriculum in India. Shift Timing:We operate from 02:30 PM IST to 10:30 AM IST (20 hour window). A tutor is free to choose his/her own shift timing, once he/she completes the certification process.In freelance tutoring, a tutor would be absolutely free to specify his/her timing of availability. As a freelance tutor, he/she would have the complete freedom to decide his/her rate of tutoring. Shift: A tutor can opt for a Part or Full time. Part time would be for four hours in a day where as, full time would be for eight hours in a day. A tutor can also opt for semi-part time shift which would be for two hours each day. In all the cases, a tutor would have to work for five days in a week. A tutor is free to choose his/her two weekly offs. A tutor may split his shift timing according to his/her convenience. Each session would be for forty-five minutes followed by a fifteen minute break. There would be four sessions in a part time shift. A tutor has to initially start as a Semi-Part timer or Part-timer and then can change their status to Full-Timer once he/she starts receiving good feedback from students. However, in special cases full-time can be offered to the tutor right from the beginning, which needs to be discussed with Rahul. Total Process:The Process starts with the Online Test. Please note that the TEST would be a general application and also subject based. The duration of the test would be forty minutes. A tutor joins the company once he/she clears the Test. It is followed by a four days paid online training program from the company end where a Tutor would be taught about the entire Online Tutoring Process and customer service. The training would be certified by the company. A tutor would get the Welcome kit which includes the offer letter, salary break up, bank documents and the certificate once he/she successfully completes the training program and is certified as an Offshore Faculty. Paid training program means the Company would pay the tutor during the training period. Technology Requirements:A tutor just needs three things: Computer, Internet Connection and Headset with microphone. The initial process and the test can also be done from a cyber cafe in case a tutor does not have net connection at their homes. A tutor might as well opt to take the aid of a Digital Pen and Pad (recommended but not required initially). Salary:A Tutor is expected to earn 14,000-18,000 per month for a Part Time and 26,000-32,000 for a Full Time Shift. The salary for the semi-part time shift is fixed at 10,000. The salary would be credited directly to the Tutor\\\\\\\'s salary account, which would be opened by the company on behalf of the Tutor. The salary would be credited to the salary account on the last working day of every month. There are even better offers than this. However, it needs a personal conversation with Rahul. We cater to the specific needs of the Tutors and their requirements. Study Time Fee:We work as Direct Channel Partners to the different Online Tutoring Companies. It is very important to note that we do not charge any UPFRONT/INITIAL fee from the tutors. Our recruitment fee is Rs. 4500 per tutor, which has to be paid only if the tutor clears the Test and gets the confirmation from the company.Study Time helps all its enrolled tutors to get this job. We provide end-to-end solution to all the Tutors which include initial briefing, scheduling the test, guiding each of the tutors to clear the test etc. ************In case, a tutor fails to qualify the Test, he/she does not have to pay anything to Study Time.******************** Freelance Recruiter: We also give you an opportunity to be a Freelance Recruiter with us. You can recruit tutors and you will get lucrative incentives for the same. You can recruit as many as tutors you want. Full training, support and guidance would be provided to you. Interested candidates should get in touch with Rahul at 09874544256 at the earliest for further details. Business Opportunity: If anyone is interested to start up their own Online Tutoring Company in the KPO/EPO domain catering to the educational needs of the students in the North America (USA and Canada), they can get in touch with Rahul. He gives the entire Consultation towards setting up an Online Tutoring Company. He can be reached at 09874544256. Please let us know if you have any additional queries. Feel free to get in touch with us at 09874544256. Also, please go through (www.tutoralways.com), which is one of our client 's websites. We look forward to having a healthy, successful and a long term association with you. Regards, Rahul P.S. Please do not hesitate to call us at 09874544256 in case you need any kind of clarification. Flowchart of events: Call Rahul (09874544256) for the Online Test------------> Appearing for the Online Test ------------------> Joining ---------------> Online Training----------------------> Certification-------------------->Live Tutoring Sessions....I have paid RS.4500 in all and then was asked to wait for 30 working days. Upon expiry of 30 working days, when I still did not hear from the company, I started calling him up and the first call that he received he threatened to start abusing me if I should ever call him up again. Still when I persisitently called him up repeatedly, he has blocked my number and not responding to my calls
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Complaints India enables consumers and users of services and products to post their common complaints and suggestions regarding airline, bank, business, companies and Government and non Government organizations in India and abroad. Track your car complaints, mobile phone complaints, bank complaints, credit card complaints etc at this website. It's a consumer forum, board or bureau for consumers to redress their complaints.
Consumer Courts in India now gives the power to consumers to fight for their consumer rights at district level consumer forums. However consumers can proceed to confront companies and try to get quicker responses through the website. For companies its important to quickly address consumer complaints to protect their product or service brand image. Consumer-India web site has a number of resources for your assistance. Separate new product complaint and NRI complaint sections help in easier posting and tracking of complaints.
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