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Telecom Service Complaints, Internet/Broadband Service Complaints Consumer Complaint About Internet Connection, Tikona, Mumbai/Nallasopara(W)


Complaint ID: 34540 2012-01-30 Posted by: Yogesh


Post a Similar Complaint!

Hi,
I have applied for Tikona broadband connection on 25th Jan 2012. I have made full payment of 3350/- for the plan 30 GB validity 2.5 Years

The executive, Pankaj (Mob No 7709207712 told me,assured me, he will install on 28th Jan 2012. But the installation was is not done till date...
he has taken full payment in cash, but never provided a reciept copy..

I am calling the customer care executives everyday, but they are also not responding well.. they are least intersetd on who has taken the cash and is it registered or not yet..
they always make fals comittment for the installation & never recd a call-back till date from them.
why tikon dont take any action on such when such thing is escalated to them

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Date: 2012-02-15 by Tikona Services
Hi

we are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:
1. User ID:-
2. Registered contact number:-
please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service. Our customer care associate will be glad to assist you

email us :-- tikona.Services@gmail.Com

Regards
Tikona Services

Date: 2012-02-08 by Jaideep Rao
One of the leading broadband offering companies, Tikona has indeed proved its worth as being a reliable partner when it comes to broadband connections. I have had the internet connection for quite some time and I am pretty satisfied.
I use Tikona wi fi service, and it has exceeded my expectations in the last few months. Quite strangely some of the best names in the industry could not delight me as much as this connection did. Looking forward to up gradation though!
Superior speed, no security hassles and control on bills. Tikona takes care of every aspect that a customer faces while hiring any broadband connection. They have indeed evolved out to be one of the leading players in the market.
Lets Congratulate our Team mate “Mayuri Changle ” for solving customer ‘s problem in such a wonderful way with such great follow-up and prompt service that customer is bound to Appreciate her.

Date: 2012-01-31 by Yogesh
Hi

i never got the User id

the register Mobile no is 9960320423

Date: 2012-01-30 by Tikona Services
Hi

we are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:
1. User ID:-
2. Registered contact number:-
please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service. Our customer care associate will be glad to assist you

email us :-- tikona.Services@gmail.Com

Regards
Tikona Services

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