Complaints India

Dear Sir ,

I order Bata online website for shoes on 18/1/12 wide order no.10048549. As per co. condition after generation of invoice, goods delivered to purchaser within 2 to 3 days. But, online status indicate that invoice generated from 19/1/12. But without any genuine reason company not dispatch goods still today (i.e.31/1/12). I will try contact to co. by e-mail. But not satisfactory reply by them. Pls. note my complain against BATA, and HELP me on this issue

Regards-

Bhavesh jivani













My online order status on BATA website dated-31/1/12 is as under-



Track YourOrder








What Your Order Status Mean?

1. Order Under Process (OUP) – These are the orders which have been successfully placed on www.bata.in, but the online payment gateway has not yet approved or disapproved the payment status against the same.
Please Note - Orders under this status will not be processed further till the time we receive payment confirmation details from the bank and the order status is moved to “Payment Received.” In case the payment has been deducted from customers card / Account and the order status on www.bata.in is “Order Under Process”, customers are requested to write to the customer service regarding the same

2. Valid Order – These are the orders which have been successfully placed at Bata India Stores and payment is done at the store in Cash / Debit card / Credit Card

3. Payment Received – These are the orders which have been successfully placed on www.bata.in OR in Bata India Stores / Hush Puppies Stores for Home Delivery and the payment has been received by us

4. Store Confirmation – In this state where article is available and store is confirmed for the same from where article will be picked and despatched to the customer. Orders in this state will be invoiced, packed and couriered to the end consumer. Typically orders in this state should take 3 – 4 working days to reach the designated shipping address

5. Invoice Generated – In this order state the order has been successfully allocated to the store from where it would be couriered and the store has already generated the invoice for the same. The only process left after this is to ship the order to the customer. Orders in this state should typically take 2 – 3 working days for delivery depending on the accessibility of the delivery location

6. Order Shipped – These are the orders which have been shipped from our stores to the end consumers. Customers would find the airway bill no., the courier name and the date of shipment against their orders in “Track Your Order” section. Customers can track their orders using the airway bill no. on the respective courier’s website.

In case the orders is to be shipped to a location which is not serviced by our courier partners, the orders are brought to a central location from where they are dispatched to the customer’s address using Indian Postal Services – Speed Post. These orders can take up to 15 days for delivery from the date of shipment

7. Order Delivered – These are the orders which have been delivered at the customers address, and we’ve obtained an electronic confirmation of the same. In case customers see their order/s in this state and have NOT received the same, please click here to write to our customer service team

8. Cancelled Order – Though we endeavor to deliver all the orders received by us either through the website or our stores, there are some orders which are cancelled due to unavoidable circumstances, These orders are essentially cancelled due to following reasons –
•Product Out of Stock / Defective
•Product Size Not Available
•Payment Not Realized / Payment Declined
•Non Serviceable Location

A full refund will be process against the same. Click here to read our claim & Refund policy

9. Payment Decline – These are orders against which the payment has been declined by the costumer credit / debit card issuing agency / bank. Please note orders in this state would NOT be processed
Some Common Reason Payment Declined Are:
•Invalid card details / expiry date
•Insufficient fund









Enter Order No:









Track your Order Result



Order Id

Purchased on

Last Order Modified Date

Current Status

Courier Name

AWB Number



10048549

2012-01-18 11:50:17.0

2012-01-19 18:35:42.0

Invoice Generated

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