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Apparel & Accessories, Shoes Complaints Consumer Complaint About Purchase Of Expensive Shoes, Shoppersstop, Inorbit Mall Malad, Mumbai


Complaint ID: 34663 2012-01-31 Posted by: Venkateshwaran Neelakatan


Post a Similar Complaint!

On the 8th Sept 2011 I purchased a shoe of ARROW Brand costing Rs 4999.00. This shoe had developed a crack between the sole and upper of the shoe! Since I was travelling, I could not immediately return the same to the counter from where I purchased. I returned to India in Dec 2011 and decided to return the shoe to the counter where I purchased, in shoppersstop!

Courteously, the counter boys took me to customer care counter on 28th Dec 2011 where after inspection the customer care counter person advised me that the shoe will need to be rework and ensure to return to me my shoe in 15 days! After the said reworking, customer care person confirmed to return my shoes in 15 days. To confirm the availability of the shoes from the factory, a phone call will be made to my number.

The Goods acknowledgement note no: 1837 dated 28.12.2011 was issued to me with a confirmation that the shoe would be either reworked and returned or a new pair would be given of the same value!

No information has been forthcoming from shoppersstop customer care, When I checked regarding the same on 16th Jan 2012, again on 21st Jan 2012 and on 31st Jan 2012?

Reply is same, the part is in transit and would be called upon on my cell no 9821140498 so that I can pick the same up from the store.

Thanks in advance
Venkateshwaran

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