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Apparel & Accessories, Shoes Complaints Consumer Complaint About Shopping fraud, Www.bagittoday.com, LUDHIANA


Complaint ID: 34706 2012-02-01 Posted by: VARUN MALIK


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I ORDERED A PAIR OF REEBOK SHOES FROM BAGITTODAY.COM MY ORDER NO. 1014658729 ORDER DATE 28-01-2012.I GOT MY ORDER ON 01-02-2012.BUT IT IS TOTALLY DIFFERENT WHICH IS SWOWN ON THE IMAGE OF WEBSITE. I WANT TO RETURN MY SHOES.PLZ HELP ME

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COMMENTS BY USER (Admin will NOT reply to Comments posted here. For Admin response, submit complaint form)
Date: 2012-03-26 by Bag it today
Dear Mr. Malik,

We have come across your online complaint registered on complaints-india.com.

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that your order has been fully processed from our end and dispatched against the below mentioned details:-

• Consignment Number – 7776620036
• Cheque no. - 116155
• Booking id- 1014658729
• Transporters Name – Overnite Courier
• Dispatch Date – 23rd March’12
• Bank Name – CANARA BANK

You should be receiving your order within next 7-8 working days, however, if you do not receive your order within the above time frame, do get back to us.

We hope that the complaint stands resolved here.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on onlinesupport@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now – 0120-4112424

Thanks & Regards,
Sachin
Online Support (Bag it today)

Date: 2012-02-03 by Bag it today
Dear Mr. Malik,

We have come across your online complaint registered on complaints-india.com

Please accept our sincere apologies for the inconvenience caused to you.

We would like to let you know that as per our terms and conditions if the product is unused than the complete parcel can be sent back to us at the address mentioned below:

Bag It Today
Khasra - 371,
Opp. Aflatoon market or Harsoo colony,
Take LEFT turn from SAI TENT HOUSE,
Fatehpurberi, Delhi – 110074

Kindly mention the name of Mr. Randhir thakur top on the parcel

The parcel should be accompanied by a photocopy of the invoice and a covering letter mentioning the requirements so as to enable us to arrange a correct parcel as replacement at the earliest.

Note – Once you dispatch the order, kindly get in touch with us with the scanned copy of courier or proof of delivery receipt so that we can also keep a track. Kindly keeps the original receipt with you.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on onlinesupport@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now – 0120-4112424

Thanks & Regards,
Sachin
Online Support (Bag it today)

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