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Telecom Service Complaints, Idea / Docomo Complaints Consumer Complaint About Telecom, Idea, NEW DELHI


Complaint ID: 35039 2012-02-06 Posted by: Argha Roy


Post a Similar Complaint!

My name is argha roy .

I took two connection from idea # 8744010462 and 8744020462 under co-operate plan that is super 99. My plan says that the monthly rental is Rs. 99 and CUG is free. However when i got the first bill i got a shock as the cug was not activated. My bill was gene5rated on the 17th of Dec and when i called the customer care they said that they cannot do anything and said that i have to call to activate the CUG which was not informed by the sales rep.

So i again got in touch with the sales rep and he said that every thing has been taken care of and when i tried to check back with him he is not ready to ans the call however when tried calling from a different number he answered the call.

I again spoke to the customer care dept where i also got to speak to the deputy manager on floor however just to come out of the call she said that by Monday every thing will be resolved and then she hung up

When i called back on Monday she was not ready to ans the call and the supervisor on the call said that the number has been unbarred and to check it.Well it was still not done so when i tried calling back they even barred my calls to customer care

Then i got the number for my relation manager well he unbarred my services and said that he ill take care of the CUG problem and will post the waiver.However till date nothing like that happened and my services has been bared again even tough i have made the payment which is more than what i should pay.

I would also like to inform that the agents are rude .

also i spoke to Rahul Sharma at around 3:25 pm and he said that there is no notes or complaints in my a/c by anyone also including the deputy manager no one left any complaints but all gave reassurances that it will be done

I have the name of the agents and the sales people

SURENDER SINGH (9718015974) from whom i took the connection
NILESH KUMAR (9911005267) The RM
APARAJITA SINHA (DEPUTY MANAGER)
TIPU SULTAN (DEPUTY MANAGER)
RAHUL SHARMA (DEPUTY MANAGER)

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Date: 2012-02-21 by kuldeep
Idea have same service with me also, I have also taken two new connection and said free calling between both of numbers as well free calling with my company member those are in cug. but my experiences with idea is very very fur stating service of idea..
1. Poor Network
2. Not have good beheviour of CC with customer.
3. Hidden charges in bill

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