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Apparel & Accessories, Other Accessories Complaints Consumer Complaint About Mobile, Naaptol, delhi


Complaint ID: 35465 2012-02-14 Posted by: SHYAM TYAGI


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I saw an ad of blackberry storm 9530 3g with 2 gb memory card on naaptol.Com and placed an order with them. I got it on 09 february 2012 through aramex, awb no. 6274924386 with prior intimation through sms. Since order was cash on delivery I paid rs. 9198.00 cash to the courier guy. But after opening the pack I was so disappointed to see used phone with scratches on back near camera. And touch screen is not working properly, so I called customer care number 09229516148 immediately, but they told me wait for 48 working hours (that means 6 days) the vender will call me, and I can ask them for replacement or cash back, but I didn’t get any call.

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Date: 2012-02-23 by Naaptol_Care
Dear Mr.Tyaagi,

We acknowledge the receipt of your order. Would like to inform, we have initiated a complete refund for the said order.

Cheque Favoring :SHYAM KUMAR Amount : 9198.00/-

Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address, we expect you to receive the cheque within 7-10 working days.

Do write us back at feedback@naaptol.com if the cheque is not delivered in 7 to 10 working days.

Request your patience in the interim.

Thanks & regards,

customer care
naaptol online shopping pvt.Ltd.

Date: 2012-02-15 by Naaptol_Care
Dear Mr.Tyaagi,

We are sorry to note that the item that you have purchased through the order no-3368648 .is found defective. This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate ,
Subhash Nagar
Mulund Link Road.
Nahur West - 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3368648] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Please help us with the AWB [Air Way Bill] after sending the product.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

Date: 2012-02-14 by Naaptol_Care
Dear Mr.Tyagi,

Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

Your complaint Id 2414694 & we have escalated this case to concerned vendor they will get back to you within 48 to 72 working hours. We request your patience in the interim.

You can also directly write to the vendor at care1@voxmobiles.com & care2@voxmobiles.com.

Please be assured of complete & satisfactory resolution.



Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

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