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Website Complaints , Scam Website Complaints Consumer Complaint About Flower Delivery, Phoolwala.com, Delhi


Complaint ID: 35477 2012-02-14 Posted by: Saurabh hoonka


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I ordered flowers for my girl-friend in Bhopal for Valentines day @ phoolwala.com. Nothing is delivered till 7 pm even they commited to deliver by 11 a.m.. She did not recieve any phone call. When we called them, they were unable to give any information on when the flowers will be delivered. They never responded to any phone calls . It seems to be 100% fraud website. Its really frustrating that after spending so much money, phoolwala.com (Maalvika is the person there) not able to deliverMy order number is 103546.
There address is RT-401, 3rd Floor, Rajendra Towers, Malviya Nagar, New Delhi and phone number is 011-26692263 and 9873356937

Advice by Experts:

Most Indian websites never deliver in TIME. Its better not to have high expectation from service providers. If delivery for not happen in 3 days, then IF you have paid by Credit Card, initiate Charge Back Process. (Check in Google). Only credit card payment has facility for buyers to initiate charge back and get full money refunded by credit card company directly.

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Phoolwala.com complaint. Order not delievered and charged money. My order number is 103546
 
Complaint ID: 35477 Response Date:2012-02-14 Responded by: phoolwala.com

HI We have already spoke to you about the redeliveryon 15th with complimenatry chocolate box but we havnt heard anything from you since you have lodged the complaint weare going to refund the order amount

 


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Consumer Courts in India now gives the power to consumers to fight for their consumer rights at district level consumer forums. However consumers can proceed to confront companies and try to get quicker responses through the website. For companies its important to quickly address consumer complaints to protect their product or service brand image. Consumer-India web site has a number of resources for your assistance. Separate new product complaint and NRI complaint sections help in easier posting and tracking of complaints.

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