Complaints India

My name is Mohit Khurana I am working as the Scale 2 Manager in Oriental Bank of Commerce in Regional office Bathinda. 25 days back I was approached by the ICICI bank (Vathinda) official Sanjeev Taneja mobile no 998853761 to open the account in ICICI bank with the minimum balance of Rs 10000, looking at the features of the accounts and the presentation of the employee I immediately agreed to it and signed the form and deposited the amount. Official told me the account will be active in 3-4 days but this didn’t happen after 1 week I was informed that account will be opened after verification as I am not the local person as I belong to Meerut UP not from Punjab after that on 24th day I got the verification call form the ICICI bank people to know who I am and where I am working I was so surprised to know the person(Girl) who was doing verification don’t know the difference between the public sector bank and the private sector bank even she didn’t know about the geography of India I was surprised by this state of affairs, even she don’t have the basic etiquettes of talking to the customer. Now on the 25th day I talked on the customer care even then I didn’t get the satisfactory response they were not able to tell me about the status of my application of my account and not in the position to lodge a complaint against the person who talked with me in the inappropriate way. I am so surprised to know such state of affairs in the private sector bank like ICICI that they took so much of time in verification or to complete KYC norms. I am sorry to say that my decision to open account in ICICI was wrong .I have not taken any action because of the official MR Sanjeev Taneja he is such a genuine person but now I felt cheated and harassed after the service and the treatment I have received after becoming the customer of ICICI bank
After all this today i.e. 10th of Feb 2011 I visited the branch at 6:00 pm ICICI bank branch at Bibi wala chowk Bathinda. Firsal fall the branch manager was not present after thet Mr Mancocha operation Manager was there he listened to my complaint but was not able to give any satisfactory response then he called the sales manager but even then they were not able to tell the status of my account after that they enquired one of the executive and told me that my account had been opened but I was so amazed to know that even they didn’t bother to send me an sms that my account had been activated . Even it took 15 minutes to know that the account had been opened. They don’t have any satisfactory response to answer of my harassment that I have faced even I told him that I want to close my account instead of stoping me he told me that just give an application your account will be closed in know time . I was amazed to know the value of the customer in the eyes of the official instead of stopping me he said in relaxed manner that yes you can close your account by 11th of Feb 2012. From the day I have visited the branch no person had contacted mw from the branch now it’s the height of customer disrespect p
I just want my money back along with the Interest of the time it had been blocked and the action against the official who had called me for verification plus teach the basics manners to the officials of ICIC bank in Bathinda city to deal with the customers. Now I am not interested in having account with the ICICI bank. From the past 25 days my fund Rs 10000 has been blocked now I want my fund back with the Interest of 9.75 % per month from the period till the date it is not returned to me. I am feeling like that I am cheated and made fool please look in to the matter and take some necessary actions.
Account was going to be opened in the ICICI branch Bathinda city

Mohit Khurana
7508002737

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