Complaints India

I purchase a Ford Figo Lxi Petrol on 24.4.2010 from Kairali ford (Kerala car dealers) Kottayam, Kerala. The registration of my car is KL5AA9916.In the details give by the dealer , mileage exhibited in the showroom and in the advertisement the mileage was recorded 15.5 km Highways /*12.5 km (towns & cities) and the sales representative ( Mr.Iby Xaviour) make me belief that more than 16 km mileage all are getting . From the beginning I was getting a mileage of 8Km in town. So I take a mileage test on 26.05.2010 with the dealers, it show 14.36Km, and that time the person who take test drive said this will improve after 1st service. I did the 1st service on 23.07.2010. I take a mileage test myself in town (my actual driving routes) it is showing only 8.18Km/Litter. So I register a complaint to the customer care on 09.08.2010, the complaint No: 9718028. And they again take a test drive and it show only 13.8Km/Litter. The person( Mr Jijo Hoseph ) take the test drive said the company will contact me. Two days back I got a call from Ford costumer care and said this is the mileage of Ford figo petrol so they will not take care. I cannot maintain a car with such a low milage
So please help me in solving this problem, either by repair the engine to increase the mileage or by take back the car .
I was using a Santro car for last 5 years, at the time of purchase the company offered 14km /litter and till now I am getting 15km in Highways and 12km in towns (my actual driving routes).
I hope you will respond to this letter and take proper action to solve my complaint.
Thanking you,

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