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Airline Complaints, Indigo Complaints Consumer Complaint About flight, goindigo, Chennai


Complaint ID: 5660 2010-10-15 Posted by: Chaitanya


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Hello All,This is to highlight the insane and psychic behaviour exhibited by offical named Arun Kumar of GoIndigoAirlines, working at Chennai Airport.



I cant stop agreeing that this isa chep airline ,as what they promote, suits their cheap behaviour too.My husband was denied to fly from chennai to Pune today, despite having a boarding pass in hand. There was no specific reason given and to add to the frustration this so called Mr Arun Kumar, tore off my husband\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s boarding passand said that now he cannot board the flight. ontop of that, this person (Arun Kumar, Go Indigo Airlines, Chennai Airport) started abusing my husband with all foul language he has been nurtured through his life and careerHopefully the officials stop such absurd behaviour.

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Date: 2011-05-19 by sumit kumar sharma
Dear sir
my name is sumit kumar sharma, i travelled by Indigo airline from Lucknow to Banglore by flight no,6E-141 and PNR no. DYRMDP on 04 May 2011,I lost my boarding pass somewhere,It is,however required for claiming,As my father spoke today,please send duplicate boarding pass at the following address.

Warrant Officer RK Sharma
Service Admin, GTRE
DRDO CV Raman Nagar Banglore-93.
Also e mail a certificate confirming the travel ine mail ID -sumitrusa27@gmail,com
Iwill be thankful to you sir,

Date: 2011-03-13 by shekhar bhardwaj
Indigo Complaints - Mental harrasment and Incompetent behaviour of GoIndigo Customer care


Location: Bangalore, Bangalore, Karnataka, India




Mental harrasment and Incompetent behaviour of GoIndigo Customer care
Hi ,

Booking Reference ZYBVLR


I have booked two tickets (Bangalore to Delhi) for 19th of march 2011 on 13th of March due to some errands running I decided to shift my destination to Jaipur and for that I called customer care of this Airline (GoIndiGo) thinking that if they could help. There customer care executive told me that they have seat availability in other flight which is bangalore to jaipur with Rs1700 additional amount i have to pay for two tickets, I coudnt agreed more to this offer , next question asked to me was if i want to goahed with this offer he had to cancel the current ticket and new tickets will be booked which is bangalore to jaipur with Rs1700/- extra for this i nodded and asked him to do the same (I nodded for new ticket with jaipur as destination offered to me and just not for cancelation of current tickets), after keeping me onhold for almost 10 minutes that executive stated with no ticket he can offer and cancellation is confirmed. it means that executive has canceled my confirmed tickets without even confirming that new tickets for me ..and adding to my agony he has deducted Rs1500/- as cancellation fees.....i asked him now what should i do he told me now you have to pay Rs12000/- to book two tickets again for the same day ...now this getting upto my nose cause this is outrageous and unacceptable as and customer they should not do this untill and unless they have tickets in buffer they should not cancel a confirm ticket and come back saying that ..tickets were available earlier and now not , thn i asked him why'd he canceled my tickets if he was not sure ..they have no answer above of that they told me that they have canceled the tickets cause i asked them to without mentioning that they were booking other tickets for me that is why i asked them to cancel not just like that..

Booking Reference ZYBVLR


i need tickets back for 19 th of march 2011 as its going to cost me alot..

Regards
Shekhar
shekhar.nik@gmail.com
9663627627

COMPANY RESPONSE  
GOINDIGO OFFICIALS
 
Complaint ID: 5660 Response Date:2011-04-22 Responded by: shweta

I second on that - Mr. Arun, Asst Manager, Indigo-Chennai - is an unprofessional and insane. I had lodged my complained against him and the management of Indigo on 27th June 2010 for the similar case.

 


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