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Airline Complaints, Indigo Complaints Consumer Complaint About Flight, Ground Staff, new delhi


Complaint ID: 7183 2010-11-15 Posted by: nehal khetan


Post a Similar Complaint!

i Nehal Khetan had booked a ticket through a travel agent for sector- Delhi to Kolkata on 16th November 2010 on an indigo flight 6E-273 scheduled to depart at 6:15 am.

However on reaching the airport at 5:30 am i was refused check in on the grounds of "gate closed" and "cannot delay the flight". the manager refused to cooperate and did not so much even bother to listen. there were 5 more people with the same situation and 1 of them having contact with the cabin crew of the same flight, who informed that the captain of the flight can may allow us to board the aircraft if the ground staff cooperated (NOTE: the flight to Kolkata had not yet taken off nor the gates were closed. They had just closed the check in two minutes back.) but the manager in charge refused to help and acted as if it was not his concern.

Besides, you are the same aircraft which earlier had the entire flight waiting for 30min well after the boarding gates were closed just to collect an additional sum of Rs 1000 for an unaccompanied underage pax on an earlier occasion. Seems like your Manager didn't mind delaying the flight and making an exception just to collect Rs 1000.(A perfect example of double standards and Hypocrisy on his part).

If the flight gets delayed due to technical difficulties, the passengers are expected to give full cooperation and wait endlessly at the airport, but the if the passengers misses the check in by a minute, (due to long cues and snarling traffic) the staff doesn't listen a word and ignore your presence.

Note: if 5 passengers are in the same condition an exception can always be made..

I urge you to take necessary action to avoid discouraging future passengers from choosing your flight. this despicable and unethical behavior has resulted in me missing out on an urgent engagement today..With this experience i will never recommend your airlines to anyone.

Nehal Khetan
booking reference B8NHED

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