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Computers & Office Accessories, Printer Scanner Complaints Consumer Complaint About Star Cj Home Shopping Television Channel. Beware Of Defective Products, Star Cj Alive, PANCHKULA


Complaint ID: 8505 2010-12-11 Posted by: SHRI KRISHNA JAISWAL


Post a Similar Complaint!

This is a complain pertaining to Star CJ Alive.We shopped from them after palcing an order no.20101128008639 on their number “011-33073307”. The details of this product was highlighted on their channel “Star CJ Alive.The item Canon printer PIXMA MP 287 received is satisfactory but Two Year warranty as indicated on their channal TV screen has not been received.Their C.C. says that I should approach CANON to supply the warranty wich I feel is not correct.My order being on Star CJ Alive it is their responsiblity to fulfill their comitment.Hope they are good enough to do the needful.This my first deal with them. S.K.J. 777,sector 11,Panchkula 134109 (Haryana)

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COMPANY RESPONSE  
NON SUPPLY OF WARRANTY. Star CJ Alive Shopping Complaint
 
Complaint ID: 8505 Response Date:2010-12-25 Responded by: Star CJ

Dear Customer,

Thank you for patiently waiting for Star CJ alive to investigate and resolve your service request.As discussed over the phone above service issue highlighted has been resolved to your satisfaction.
We request you to treat this incidence as an aberration to the quality standards we strive to achieve for our valued customers like you.Your feedback is valuable as it helps us enhance services for you and
review our processes.In case you need further assistance, please do call or email us. We’ll do our best to help you.

Assuring you of our best services at all times

Warm Regards,

Star CJ Customer Service Team

 
NON SUPPLY OF WARRANTY. Star CJ Alive Shopping Complaint
 
Complaint ID: 8505 Response Date:2010-12-19 Responded by: Star CJ

Dear Customer,


Thank you for writing to Star CJ alive.
We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
We shall revert to you within 3 working days by phone or email

In case your query requires further investigation we will keep you informed on the time required for resolution.


Warm Regards,

Star CJ Customer Service Team

 
NON SUPPLY OF WARRANTY. Star CJ Alive Shopping Complaint
 
Complaint ID: 8505 Response Date:2010-12-11 Responded by: Star CJ

Dear Customer,

Thank you for writing to Star CJ alive.
We deeply regret the inconvenience caused to you and are currently investigating the issue highlighted by you.
We shall revert to you within 3 working days by phone or email
In case your query requires further investigation we will keep you informed on the time required for resolution.



Warm Regards,

Star CJ Customer Service Team

 


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