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Airline Complaints, Go Air Complaints Consumer Complaint About Flight, Go Air, New York, USA


Complaint ID: 9631 2011-01-13 Posted by: Indu Batra


Post a Similar Complaint!

[PNR Airline T1B68G

Tickets nos T1B68G-1, T1B68G-2, T1B68G-3, TIB68G-4 for which I am asking refund.]



I wish to file this complaint against Goair. I live in New York, USA and booked my flight from New Delhi to Goa for Dec 17th 2010 at 12.35 pm. Since we were to flying from Shimla to New Delhi our flight to New Delhi was delayed. We reached at Go air counter at 1.30pm and missed our flight by Go air. This was completely okay as this happens in USA a lot so we asked the Go air staff about the next flight to Goa.

He said the next flight is at 5.30 pm on same day and we could go in that flight. We asked if we could pay the difference and his answer was okay. But then when we were about to pay the difference I heard someone in the back saying ask them to buy new tickets and give them the answer is the flight is closed. Since I was travelling with my husband and two little kids and I didn't know the system that well I paid INR 46,000 and bought fresh tickets but this really made me unhappy.

But after reaching Goa my friends informed me in this situation you should have only paid the difference and not the complete fare again. I then called Go air the same day on Dec17th and the staff mentioned yes the money would be refunded to my yatra.com as the ticket was booked through them. Here are the details for my trip itinerary to Goa:

PNR Airline T1B68G

Tickets nos T1B68G-1, T1B68G-2, T1B68G-3, TIB68G-4 for which I am asking refund.



I am sure Go air definitely wants to do business with people living aboard and this kind of incidents should be minimized as it does create a bad impression on the customers. I would really appreciate if Go air could return my money to Yatra.com and then Yatra.com can refund it back to my credit card.



Advice by Experts:

We have forwarded the complaint. Its really unfortunate that Airline companies look to fleece customers who actually help these companies to run. Go Air has to speedily ensure that the amount is refunded. Hope your complaint has been registered by the airline.
Such callous actions by Airline staff would only result in bad publicity since complaints are widely published.

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