Airline Complaints, Indian Airlines Complaints Consumer Complaint About Travel, Indian Airlines, Muscat |
| Complaint ID: 9734 | 2011-01-16 | Posted by: Gigi George |
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I booked a ticket from Muscat to Delhi by IC 886 (6 pm)on 16th Jan 2011. Check in was in time and at the Muscat airport counter i was told flight will depart in time. Later inside the gate they delayed it by 3 hrs and promised that will fly back. After landing some local guys came and told that the crew walked off due to duty time issue and flight may be canceled. The Ic staff were not approachable and after repeated complaints they came in started pacifying. They promised to take us by other carriers to Delhi as the flight is canceled due to Engine snag. But the whole night nothing was done and arranged some lounge for us to stay put at night. In the morning once approached they informed that the flight is ready and will depart at 11 am. I am really frustrated the way we Indians handle our customers. Surely a National carrier.
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