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Airline Complaints, Go Air Complaints Consumer Complaint About Refund Complaint against GO AIR, Go Air, New York


Complaint ID: 9900 2011-01-20 Posted by: Indu Batra


Post a Similar Complaint!

This is in refernce to my complaint regarding ID# 9631 which I posted on Complaints India against Goair. After I posted the complaint Go air refunded Rs 2014 to Yatra. The e-mail from Yatra mentioned that the airlines would not refund the complete fare as it was a NO SHOW for all the passengers. So they will refund only the taxes.

This is completely ridiculous.

When I had booked the flight from New York through Yatra I had paid INR 40,000 for the flight. I and my family were at the GO AIR counter at 1.30 pm on Dec 17th ( the day of departure). The GOAIR staff wanted to make more money and made us buy new tickets for the next flight on the same day. They did not even let us pay the difference in fare saying the flight is closed

GOAIR needs to refund our complete fare to Yatra.

I think action needs to taken against GOAIR as it is trying to make money by unfair means.

GOAIR made us pay INR 80,000 (twice the amount we were supposed to pay).

Also it really makes me think do I want to recommend my friends in USA to travel to India by GOAIR.

Advice by Experts:

Its really disturbing to know that the Airline refunded taxes. That is extremely surprising. TAX is payable only when money is paid and accounted. When tax is refunded money paid becomes unaccounted. Under no circumstances can GOAIR retain cash once tax part is refunded. You should take you the matter through a lawyer and sent stern notice for full refund.

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